UK radio in one place.

FAQs

We’ve put together a collection of frequently asked questions about Radioplayer. We hope we’ve covered most issues, but if you can’t find the information that you’re looking for please get in contact.

General questions | The Radioplayer website | For listeners | For stations

General questions

General

RADIOPLAYER TOP TIP
I can’t work out how to add my favourites to ‘My Stations’.

To add the station you’re listening to, click on ‘My Stations’ towards the top of your Radioplayer console, roll your mouse over the word ‘Add’, and click ‘Current Station’. A tick will appear, with the word ‘Added’, and the logo of the station will appear below it.

You can also add a station you’ve searched for in the Radioplayer console. When you roll your mouse over a search result, the word ‘Add’ will appear. Roll over ‘Add’, then click ‘To My Stations’. A tick will appear, with the word ‘Added’. The next time you open ‘My Stations’, the logo of the station will be there.

Here’s a short video clip showing how to add your favourites.

RADIOPLAYER TOP TIP
I can add to ‘My Stations’, but they disappear when I change stations.

Your ‘My Stations’ favourites are stored in your computer on a ‘cookie’. Your internet browser may be set to block these. In Internet Explorer, click ‘Tools’, ‘Internet Options’, and select the ‘Privacy’ tab. If it’s set to ‘Block Cookies’, try changing the settings.

Here’s a short video clip showing how to change your cookies.. You can also read more at AboutCookies.org

Who are the partners of Radioplayer?

UK Radioplayer Ltd is a not-for-profit company. The founding partners of Radioplayer are the BBC, Global Radio, GMG Radio, Absolute Radio and RadioCentre.

Can I listen via Radioplayer on my mobile phone?

Yes you can. Visit our Apps page or find us in Google Play or the iTunes Store to download the free app.

Can I listen via Radioplayer on the television and other devices?

Currently, Radioplayer is optimised for desktop computers, laptops and mobiles. We are always looking at other platforms to bring Radioplayer to.

Can I listen to non-UK stations via Radioplayer?

Radioplayer allows access to hundreds of UK radio streams, but there are currently no non-UK stations available.

Can I listen to Radioplayer from outside the UK?

This depends entirely on the station you’ve chosen, and is outside Radioplayer’s control. Some stations will allow it, and some will not.

How else can I listen to digital radio?

You can listen to digital radio on your digital television and on DAB digital radio. See Get Digital Radio for details.

Why is there a time delay between digital radio and analogue radio?

Digital broadcasts lag slightly behind those on FM because the processes involved in sending out audio information require longer on digital radio. These processes are managed by individual stations and cannot be controlled by Radioplayer.

How can I advertise on the radio or online?

Individual radio groups and stations sell their own airtime and online commercial space, but if you are interested in finding out more general information about how radio advertising can work for your brands, please contact the Radio Advertising Bureau or visit www.rab.co.uk.

The Radioplayer website

The Radioplayer website

Who should I contact about the Radioplayer Search Engine or My Stations feature?

These two features are controlled centrally by UK Radioplayer Ltd. We would welcome your feedback on them. Please click the ‘Contact’ link on our website.

How can I find stations via the Radioplayer website?

The best way to start is to search from our homepage. Type in a postcode, station name, musical genre, or topic – then click on a station or programme to listen.

How do I use the search function on the Radioplayer website?

The search function on the homepage allows you to find stations by entering key words associated with the station (e.g. ‘Smooth’, ‘BBC 6Music’), presenters (e.g. ‘Nicky Campbell’, ‘Geoff Lloyd’), postcode or location (e.g. ‘W1F9BS’, ‘Manchester’) or interest (e.g. 60s indie rock) – or by entering a combination of these words or phrases.

For listeners

For listeners

Which phones are supported by the Radioplayer mobile app?

The iOS app currently supports all recent iPhone models. For Android, we support Android 2.3 running on phones under 2 years old. The app runs on some tablets too but isn’t optimised for the experience.

Will there be a version of the Radioplayer mobile app on Windows 8 or Blackberry?

We’re always looking at new platforms to bring Radioplayer to. An app for Windows 8 Phone will follow later this year and apps for other devices are under consideration.

I’m trying to use Radioplayer on my computer and none of the stations work

Radioplayer on desktop devices relies on Flash. It’s that this is not installed correctly on your system – please visit http://get.adobe.com/flashplayer/ to install the latest version. Remember to close all browsers whilst the installation is completing then try once more. If you continue to experience problems, try the Flash troubleshooter http://helpx.adobe.com/flash-player.html

One of the stations isn’t working on Radioplayer

There are a couple of reasons for this. It could be that your player has become inadvertently muted. Check the volume control in the top right of the pop-up player and make sure there isn’t a cross next to it. If there is, click to unmute. Try various stations. If only one isn’t working, it’s probably their actual stream. Each station is responsible for their stream so should be able to help if you ask them. Read on if you can’t hear any radio station.

I’m having problems with the Adobe Air application

Recently Adobe made changes to Air which has meant that some listeners are having problems with the Radioplayer Air app. The app is now legacy support which means if you’re having problems with it, we encourage you to try our other ways of using Radioplayer such as the pop-up web console (click Browse at the top of this page) or the smartphone apps (click Apps). They’re both great ways of listening to UK radio.

Can I listen to on demand radio?

Where it is available, users can listen to non-live programs on demand via Radioplayer. Please note that not all radio stations on Radioplayer allow their content to be available on demand. This controlled by individual stations.

Can I listen to podcasts via Radioplayer?

Where it is available, users can listen to podcasts via Radioplayer. Please note that some radio stations on Radioplayer do not allow their content to be made available on podcasts. This is out of the control of Radioplayer.

Can I record audio from RadioPlayer onto MP3 or any other format?

Users are not able to record audio from Radioplayer.

Who should I contact about something I’ve seen on the Radioplayer console (an image or text)?

Again, this sort of content is the responsibility of the radio station that produced it. Please contact them directly.

Who should I contact about a technical issue (e.g. audio problems, station won’t play)?

The radio streams linked to by Radioplayer are entirely under the control of the radio stations themselves. If you have a technical issue with their audio, images or text etc, you should contact them directly.

Who should I contact about something I’ve heard via Radioplayer (a programme, competition or station)?

If you want to comment on a programme you’ve heard, please contact the station that produced and broadcast it directly. The best way is to go to their website and find their ‘Contact’ details.

How can I find information about what I’m listening to via the Radioplayer console?

Once you’ve launched Radioplayer, click the ‘Playing’ button for information on what you’re listening to.

How do I save my favourite stations on the Radioplayer console?

Once you’ve launched Radioplayer, you can save the station you’re listening to by clicking the ‘My Stations’ button, then ‘Add’, then ‘Current Station’. It will appear on you’re ‘My Stations’ panel.

When you are searching on the Radioplayer console, you can add stations you find by rolling over the search result, and clicking ‘Add’, then ‘to My Stations’.

How do I delete saved stations, or change their order, on the Radioplayer console?

In the ‘My Stations’ panel, click ‘Edit’. You can then drag and drop a station to another space by clicking your mouse on the grey base of the station logo. You can also delete stations by clicking the cross on the station logo. Don’t forget to click ‘Save’ when you’re finished making changes.

How can I see what’s currently on the stations I’ve saved on the Radioplayer console?

When you’ve collected your favourite stations in the My Stations panel, you can roll your mouse over any of the logos and see what’s currently on. Click to play.

How can I go back to the previous station I was listening to via the Radioplayer console?

Click the ‘My Stations’ button. The last station you listened to is always shown in the top left. Click to play.

These FAQs haven’t addressed my question, what should I do now?

Please contact us.

For stations

For radio stations

What is Radioplayer?

Radioplayer is an online audio player which gives you access to live, on demand and podcast radio from hundreds of stations in the UK.

Who should I contact if I want to join Radioplayer?

If you are a station or broadcaster looking to join Radioplayer, please contact us.

Who should I contact about employment & internships at Radioplayer

Radioplayer are currently unable to offer any employment or internship opportunities.