UK radio in one place.

FAQs

We’ve put together a collection of frequently asked questions about Radioplayer. We hope we’ve covered most issues, but if you can’t find the information that you’re looking for please get in contact.

General

RADIOPLAYER TOP TIP
I can’t work out how to add my favourites to ‘My Stations’.

To add the station you’re listening to, click on ‘My Stations’ towards the top of your Radioplayer console, roll your mouse over the word ‘Add’, and click ‘Current Station’. A tick will appear, with the word ‘Added’, and the logo of the station will appear below it.

You can also add a station you’ve searched for in the Radioplayer console. When you roll your mouse over a search result, the word ‘Add’ will appear. Roll over ‘Add’, then click ‘To My Stations’. A tick will appear, with the word ‘Added’. The next time you open ‘My Stations’, the logo of the station will be there.

Here’s a short video clip showing how to add your favourites.

RADIOPLAYER TOP TIP
I can add to ‘My Stations’, but they disappear when I change stations.

Your ‘My Stations’ favourites are stored in your computer on a ‘cookie’. Your internet browser may be set to block these. In Internet Explorer, click ‘Tools’, ‘Internet Options’, and select the ‘Privacy’ tab. If it’s set to ‘Block Cookies’, try changing the settings.

Here’s a short video clip showing how to change your cookies.

What is Radioplayer?

Radioplayer is an online audio player which gives you access to live, on demand and podcast radio from hundreds of stations in the UK.

Who are the partners of Radioplayer?

UK Radioplayer Ltd is a not-for-profit company. The founding partners of Radioplayer are the BBC, Global Radio, GMG Radio, Absolute Radio and RadioCentre.

Can I listen via Radioplayer on my mobile phone?

Currently, Radioplayer is optimised for desktop computers, laptops etc. A version for mobiles and tablets is being considered.

Can I listen via Radioplayer on the television?

Currently, Radioplayer is optimised for desktop computers, laptops etc. A version for televisions is being considered.

Can I listen to non-UK stations via Radioplayer?

Radioplayer allows access to hundreds of UK radio streams, but there are currently no non-UK stations available.

Can I listen to Radioplayer from outside the UK?

This depends entirely on the station you’ve chosen, and is outside Radioplayer’s control. Some stations will allow it, and some will not.

Can I listen to on demand radio?

Where it is available, users can listen to non-live programs on demand via Radioplayer. Please note that not all radio stations on Radioplayer allow their content to be available on demand. This controlled by individual stations.

Can I listen to podcasts via Radioplayer?

Where it is available, users can listen to podcasts via Radioplayer. Please note that some radio stations on Radioplayer do not allow their content to be made available on podcasts. This is out of the control of Radioplayer.

Can I record audio from RadioPlayer onto MP3 or any other format?

Users are not able to record audio from Radioplayer.

How else can I listen to digital radio?

You can listen to digital radio on your digital television and on DAB digital radio. See Get Digital Radio for details.

Why is there a time delay between digital radio and analogue radio?

Digital broadcasts lag slightly behind those on FM because the processes involved in sending out audio information require longer on digital radio. These processes are managed by individual stations and cannot be controlled by Radioplayer.

How can I advertise on the radio or online?

Individual radio groups and stations sell their own airtime and online commercial space, but if you are interested in finding out more general information about how radio advertising can work for your brands, please contact the Radio Advertising Bureau or visit www.rab.co.uk.

Who should I contact about the Radioplayer Search Engine or My Stations feature?

These two features are controlled centrally by UK Radioplayer Ltd. We would welcome your feedback on them. Please click the ‘Contact’ link on our website.

Who should I contact about something I’ve seen on the Radioplayer console (an image or text)?

Again, this sort of content is the responsibility of the radio station that produced it. Please contact them directly.

Who should I contact about a technical issue (e.g. audio problems)?

The radio streams linked to by Radioplayer are entirely under the control of the radio stations themselves. If you have a technical issue with their audio, images or text etc, you should contact them directly.

Who should I contact about something I’ve heard via Radioplayer (a programme, competition or station)?

If you want to comment on a programme you’ve heard, please contact the station that produced and broadcast it directly. The best way is to go to their website and find their ‘Contact’ details.

Who should I contact if I want to join Radioplayer?

If you are a station or broadcaster looking to join Radioplayer, please contact us.

Who should I contact about employment & internships at Radioplayer

Radioplayer are currently unable to offer any employment or internship opportunities.

These FAQs haven’t addressed my question, what should I do now?

Please contact us.